Shipping Policy

Thank you for shopping with Ovela

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 5–12 business days

• Australia: 7–15 business days

• Other International Locations: 10–20 business days

Delivery times may vary due to customs, weather conditions, carrier delays, or high order volumes.

Shipping Costs

Shipping fees are calculated at checkout. Free shipping may be offered on selected products or promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact our support team. We will work with the shipping carrier to investigate the issue.